Is registration required?
- For most exchange directions, registration is not required.
- Registration is required for exchanging from/to Visa/MasterCard USD/EUR/KZT/UAH.
Is verification required?
- For most exchange directions, verification is not required.
- Verification is required for exchange direction from/to Visa/MasterCard USD/EUR/KZT/UAH.
List of countries for citizens of which verification is not available.
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Afghanistan, American Samoa, US Virgin Islands, Guam, Iran, Yemen, Libya, Palestine, Puerto Rico, Somalia, Democratic People’s Republic of Korea, Northern Mariana Islands, Syria, Russian Federation, Republic of Belarus, Republic of Sudan, Transnistria, Western Sahara, Federal Republic of Amazonia, Kosovo, South Sudan, USA.
Virtual card/anonymous physical card verification.
In order to verify a virtual/anonymous card you need to take the following steps:
- It is necessary to verify your identity.
- It is necessary to take a screenshot from your personal account (in banking), which should show at least the last 4 digits of the card number and the expiration date of the card.
- Take a photo against the background of a white sheet on which the name, date and signature of the card owner will be handwritten, as well as a virtual card from banking and the name of the service Changer.BIZ
- For anonymous physical card, a card statement is also suitable, where the owner’s full name and card number will be visible.
How long does identity/card verification take?
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Identity/card verification can take up to 24 hours.
Why was my identity/card verification application rejected?
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You did not comply with the verification rules/requirements. You will receive a notification with the reason by email.
PayPal Transfers
- Transfer is possible only to verified Paypal accounts.
- Transfer to a Paypal account opened in some countries is not possible. (Example: Russia, Belarus, Ukraine, Armenia etc.)
- PayPal charges a fee for an incoming payment. Specify commission percentage of your account in advance.
- PayPal may freeze incoming funds. For enrollment, you need to wait 48-72 hours.
List of countries, to where transfers of Visa/MasterCard USD/EUR is available
- Transfers are not possible to certain types of cards on which the bank has imposed its own restrictions (AdvCash, Revolut etc, sometimes these are virtual or salary cards)
- Depending on the card type, some countries are not supported
- Withdrawals to Visa EUR/USD cards are available to the banks of following countries:
ALBANIA, ANDORRA, ANGOLA, ARGENTINA, ARMENIA, AUSTRALIA, AUSTRIA, AZERBAIJAN, BAHAMAS, BAHRAIN, BARBADOS, BELGIUM, BELIZE, BENIN, BERMUDA, BHUTAN, BOSNIA AND HERZEGOVINA, BOTSWANA, BRAZIL, BRITISH INDIAN OCEAN TERR, BRITISH VIRGIN ISLANDS, BULGARIA, CAMBODIA, CAMEROON, CANADA, CAYMAN ISLANDS, CHAD, CHILE, COLOMBIA, COMOROS, COOK ISLANDS, COSTA RICA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, DJIBOUTI, DOMINICA, ECUADOR, EL SALVADOR, EQUATORIAL GUINEA, ESTONIA, ETHIOPIA, FIJI, FINLAND, FRANCE, FRENCH GUIANA, FRENCH POLYNESIA, FRENCH SOUTHERN TERR, GABON, GAMBIA, GEORGIA, GERMANY, GIBRALTAR, GREECE, GREENLAND, GRENADA, GUAM, GUATEMALA, GUYANA, HONDURAS, HONG KONG, HUNGARY, ICELAND, ISRAEL, ITALY, JAMAICA, JAPAN, KAZAKHSTAN, KENYA, KIRIBATI, KOSOVO, KYRGYZSTAN, LATVIA, LEBANON, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MACAU, MACEDONIA, MADAGASCAR, MALDIVES, MEXICO, MICRONESIA, MONACO, MONGOLIA, MONTENEGRO, NETHERLANDS, NEW ZEALAND, NIGER, NIGERIA, NORWAY, OMAN, PANAMA, PAPUA NEW GUINEA, PARAGUAY, PERU, PHILIPPINES, POLAND, PORTUGAL, PUERTO RICO, REPUBLIC DOMINICAN, REPUBLIC OF IRELAND, REPUBLIC OF SERBIA, ROMANIA, SAN MARINO, SAUDI ARABIA, SENEGAL, SEYCHELLES, SIERRA LEONE, SINGAPORE, SLOVAKIA, SLOVENIA, SOLOMON ISLANDS, SOUTH AFRICA, SOUTH KOREA, SPAIN, SRI LANKA, SWEDEN, SWITZERLAND, TAIWAN, TAJIKISTAN, THAILAND, TOGO, TONGA, TRINIDAD AND TOBAGO, TURKEY, TURKMENISTAN, UNITED ARAB EMIRATES, UNITED KINGDOM, URUGUAY, VATICAN CITY STATE, VIETNAM, ZAMBIA, ZIMBABWE - Withdrawals to Mastercard EUR cards are available to the banks of following countries:
ALBANIA, ANDORRA, ANGOLA, ARGENTINA, ARMENIA, AUSTRALIA, AUSTRIA, AZERBAIJAN, BAHAMAS, BAHRAIN, BARBADOS, BELGIUM, BELIZE, BENIN, BERMUDA, BHUTAN, BOSNIA AND HERZEGOVINA, BOTSWANA, BRAZIL, BRITISH INDIAN OCEAN TERR, BRITISH VIRGIN ISLANDS, BULGARIA, CAMBODIA, CAMEROON, CANADA, CAYMAN ISLANDS, CHAD, CHILE, COLOMBIA, COMOROS, COOK ISLANDS, COSTA RICA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, DJIBOUTI, DOMINICA, DOMINICAN REPUBLIC, ECUADOR, EL SALVADOR, EQUATORIAL GUINEA, ESTONIA, ETHIOPIA, FIJI, FINLAND, FRANCE, GABON, GAMBIA, GEORGIA, GERMANY, GIBRALTAR, GREECE, GREENLAND, GRENADA, GUAM, GUATEMALA, GUYANA, HONG KONG, HONDURAS, HUNGARY, ICELAND, IRELAND, ISRAEL, ITALY, JAMAICA, JAPAN, KAZAKHSTAN, KENYA, KIRIBATI, KOSOVO, KYRGYZSTAN, LATVIA, LEBANON, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MACAU, MACEDONIA, MADAGASCAR, MALDIVES, MEXICO, MICRONESIA, MONACO, MONGOLIA, MONTENEGRO, NETHERLANDS, NEW ZEALAND, NICARAGUA, NIGER, NIGERIA, NORWAY, OMAN, PANAMA, PAPUA NEW GUINEA, PARAGUAY, PERU, PHILIPPINES, POLAND, PORTUGAL, PUERTO RICO, REPUBLIC DOMINICAN, REPUBLIC OF IRELAND, REPUBLIC OF SERBIA, ROMANIA, SAN MARINO, SAUDI ARABIA, SENEGAL, SEYCHELLES, SIERRA LEONE, SINGAPORE, SLOVAKIA, SLOVENIA, SOLOMON ISLANDS, SOUTH AFRICA, SOUTH KOREA, SPAIN, SRI LANKA, SWEDEN, SWITZERLAND, TAIWAN, TAJIKISTAN, THAILAND, TOGO, TONGA, TRINIDAD AND TOBAGO, TURKEY, TURKMENISTAN, UGANDA, UNITED ARAB EMIRATES, UNITED KINGDOM, UNITED STATES OF AMERICA, URUGUAY, VANUATU, VATICAN CITY STATE, VIETNAM, ZAMBIA, ZIMBABWE
List of unsupported countries, for citizens, for directions from/to Visa/MasterCard USD/EUR/KZT/UAH
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Afghanistan, American Samoa, US Virgin Islands, Guam, Iran, Yemen, Libya, Palestine, Puerto Rico, Somalia, Democratic People’s Republic of Korea, Northern Mariana Islands, Syria, Russian Federation, Republic of Belarus, Republic of Sudan, Transnistria, Western Sahara, Federal Republic of Amazonia, Kosovo, South Sudan, USA.
List of unavailable banks in countries, for payments from Visa/MasterCard cards
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Afghanistan
Algeria,
Austria,
Bahamas,
Bangladesh,
Belarus,
Bolivia,
Bosnia and Herzegovina,
Bermuda,
Burundi,
Cambodia,
Central African Republic,
China,
Czech Republic,
Congo Republic Of,
Colombia The Democratic Republic Of,
Cuba,
Dominican Republic,
Ecuador,
Ghana,
Guinea Bissau,
Iran Islamic Republic Of
Iraq,
Kyrgyzstan,
Lebanon,
Liberia,
Libya,
Mali,
Marshall Islands,
Mongolia,
Moldova,
Morocco,
Myanmar,
Nepal,
Nigeria,
North Korea,
Pakistan,
Palestine, State Of
Qatar,
Russia,
Sierra Leone,
Somalia,
South Sudan,
Sudan,
Syrian Arab Republic,
Trinidad And Tobago,
Tunisia,
United States,
Venezuela,
Western Sahara,
Yemen,
Zimbabwe
How long does it take to transfer Visa, MasterCard, Arca bank cards?
Recommendations for working with Visa, MasterCard bank cards.
- Start working with cards with small amounts, for example 100-200 USD/EUR per day. After several transfers, you can increase the amounts.
- If possible, make no more than 1 transfer from/to a card per day.
- Make sure that your card is active, there is the required amount on your balance, and online payments from/to your card are allowed by your bank.
- Sometimes, for online payments you need to notify the bank; to do this, call your bank and tell them that you would like to make the payment online.
- Since some banks do not really like activities with cryptocurrency, when contacting the bank, refrain from mentioning that you are buying/selling cryptocurrency.
- If suddenly, you cannot pay from cards that you previously successfully paid with us, then you need to contact Changer.BIZ support to undergo extended card verification. Extended card verification may take up to 7 banking days.
Why hasn’t my BTC transaction confirmed yet?
- When there’s a dramatic spike in transaction activity, the mempool can become congested because so many transactions are waiting to be included in the next block.
- In most cases, your transactions will eventually confirm. It may just take longer than usual to do so.
Do not receive an email to confirm registration or others mails.
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Sometimes, emails may end up in spam/junk folders, please check those folders.
Are exchanges automatic or manual?
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When choosing the direction of exchange, you can see all the info. Most exchange directions are automatic.
