Is registration required?
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For most exchange directions, registration is not required.
Is verification required?
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For most exchange directions, verification is not required.
How long does identity verification take?
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Identity/card verification can take up to 24 hours.
Why was my identity verification application rejected?
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You did not comply with the verification rules/requirements. You will receive a notification with the reason by email.
PayPal Transfers
- Transfer is possible only to verified Paypal accounts.
- Transfer to a Paypal account opened in some countries is not possible. (Example: Russia, Belarus, Ukraine, Armenia etc.)
- PayPal charges a fee for an incoming payment. Specify commission percentage of your account in advance.
- PayPal may freeze incoming funds. For enrollment, you need to wait 48-72 hours.
List of countries, to where transfers of Visa/MasterCard USD/EUR are unavailable
- Transfers are not possible to certain types of cards on which the bank has imposed its own restrictions (sometimes salary cards, cards from financial systems Volet, Wise, PayPal etc.)
- Depending on the card type, some countries are not supported
- Withdrawals to Visa / MasterCard EUR cards are NOT available to the banks of following countries:
Afghanistan, Azerbaijan, Belarus, Cuba, Democratic Republic Of The Congo, Haiti, Iran, Iraq, Kazakhstan, Libya, Mali, Moldova, Myanmar, North Korea, Russia, Serbia, South Korea, Sudan, Syria, Ukraine, United States, Venezuela, Yemen. - Withdrawals to Visa USD are NOT available to the banks of following countries:
Afghanistan, Angola, Belarus, Benin, Bolivia, Burkina Faso, Burundi, Central African Republic, Chad, China, Congo, Cote D’Ivoire, Cuba, Democratic Republic Of The Congo, Eritrea, Ethiopia, Guatemala Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Lebanon, Liberia, Libya, Macedonia, Mali, Myanmar, Nicaragua, North Korea, Pakistan, Puerto Rico, Russia, Somalia, Sudan, Syria, Uganda, United States, Venezuela, Virgin Islands, U.S., Yemen, Zimbabwe.
- Withdrawals to MasterCard USD are NOT available to the banks of following countries:
Afghanistan, American Samoa, Angola, Belarus, Benin, Bolivia, Burkina Faso, Burundi, Central African Republic, Chad, China, Comoros, Congo, Cote D’Ivoire, Cuba, Curacao, Democratic Republic Of The Congo, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Guatemala, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Kenya, Kiribati, Lao, Lebanon, Liberia, Libya, Macedonia, Madagascar, Malawi, Maldives, Mali, Mauritania, Mozambique, Myanmar, Nicaragua, Niger, Nigeria, North Korea, Pakistan, Puerto Rico, Russia, Rwanda, Sao Tome and Principe, Senegal, Sierra Leone, Singapore, Somalia, South Africa, Sudan, Suriname, Swaziland, Syria, Tanzania, Uganda, United States, Vanuatu, Venezuela, Virgin Islands, U.S., Yemen, Zambia, Zimbabwe.
How long does it take to transfer Visa, MasterCard, Arca bank cards?
Why hasn’t my BTC transaction confirmed yet?
- When there’s a dramatic spike in transaction activity, the mempool can become congested because so many transactions are waiting to be included in the next block.
- In most cases, your transactions will eventually confirm. It may just take longer than usual to do so.
Do not receive an email to confirm registration or others mails.
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Sometimes, emails may end up in spam/junk folders, please check those folders.
Are exchanges automatic or manual?
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When choosing the direction of exchange, you can see all the info. Most exchange directions are automatic.
List of exchanges from which transfers are not accepted.
- Transfers from the following exchanges are not accepted and will be blocked:
- payeer.com, bitpapa.com, nobitex.ir and any Iranian and other platforms of similar sanctioned countries, 1xbet and all related entities, Garantex, Blender.io, Lazarus Group, Genesis Market, ChipMixer, Shinbad, Bitzlato, BTC-e, FinCEN
